What can I do if a Licence Code cannot be redeemed?
Occasionally, a license code may appear not to be redeemable in the iLearn24® Learning Management System (LMS).
This can have several causes but is usually easy to resolve. Please be patient after entering the license code. The verification and assignment process may take some time. If the code was accepted, but the training does not immediately appear on your LMS dashboard, the system may still be processing it.
Check if the code has already been redeemed. In a corporate setting, especially when multiple licenses are purchased for the same training, another person in your company may have already used the code. Please verify this with the colleague who provided you with the code internally.
Still not working? If neither of the above applies, please send an email to support@iLearn24.de including:
- The license code in question
- The error message displayed in the LMS
Our support team will verify the code and respond within 48 hours on business days (Monday to Friday, excluding public holidays in NRW), providing a solution—such as issuing a new license code, if necessary.
